Privacy Policy

 Last Updated Date: December 10, 2025

Dr. Brenda Lau Medical Inc. (the “Company”, “we”, “us” or “our”) respect your privacy and are committed to protecting it by complying with this privacy policy (the ”Privacy Policy”).

This Privacy Policy explains how BrendaLauMD.com and any associated pages or subdomains (collectively, the “Site”) collects, uses, discloses, and protects Personal Information (as defined below). 

This Site is intended solely for educational purposes. It is not a clinical platform and is not intended to receive personal health information or provide medical care. Communications with us do not establish a physician-patient relationship. 

By using this Site, you consent to the practices described in this Privacy Policy. 

We will post any changes we make to the Privacy Policy on this page and include the date the Privacy Policy was last updated at the top of this page. If we make material changes to how we treat your Personal Information, we will notify you through a notice on the Site’s home page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

1. Scope and Application

This Privacy Policy applies to:

this Site; all educational content, newsletters, and other informational or administrative communications published or sent out by us; and email interactions with [email protected].

This Policy does not apply to clinical services provided by CHANGEpain Clinic Inc. other healthcare organizations. Clinical interactions are governed by separate health privacy policies and health privacy laws.

We comply with, to the extent applicable:

Personal Information Protection Act (British Columbia) (“PIPA”)

Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”) 

Canada’s Anti-Spam Legislation (“CASL”)

Professional expectations of the Canadian Medical Protective Association and College of Physicians and Surgeons of British Columbia regarding electronic communications and professional conduct.

2. International and Global Use

International Users

This Site is operated from Canada and is accessible for a global audience for educational purposes only.

By using this Site, international users acknowledge that their information may be collected, used, processed, and stored in Canada or other jurisdictions, and that the laws of these jurisdictions may differ from those in their home country.

We apply privacy safeguards consistent with PIPA and, where applicable, PIPEDA.

Use Outside Canada

While this Site is not specifically directed to individuals outside of Canada, we aim to handle Personal Information in a manner consistent with internationally recognized privacy principles such as transparency, fairness, and reasonableness.

You are responsible for ensuring that your use of the Site complies with the laws of your jurisdiction. If the laws of your jurisdiction restrict access to this Site, you should not use it.

By accessing and using this Site, you agree that you are solely responsible for compliance with the laws of your own jurisdiction and that you use this Site at your own discretion and risk.

3. Use by Minors

If you are under the age of 19 (the age of majority in British Columbia), you may use this Site only with the consent and supervision of a parent or legal guardian.

Minors should not submit Personal Information through this Site without such supervision. This Site does not intentionally collect Personal Information from individuals under the age of 19 without appropriate consent, in accordance with PIPEDA and PIPA. If we learn we have collected or received Personal Information from a minor without verification of parental consent, we will delete that information. If you believe we might have any information from or about a minor, please contact us at [email protected].

4. Do Not Send Personal Health Information

This Site is not a clinical communication tool.

Do not send medical questions, symptoms, diagnoses, treatment information, or other personal health information through this Site or by email.

We do not provide individualized medical advice, triage, clinical assessment, or therapeutic recommendations.

Communications to [email protected] do not establish a physician–patient relationship.

Messages containing clinical questions may not receive a reply and may be deleted to protect your privacy.

If you require medical attention, contact your healthcare provider directly.

If you are experiencing an emergency, call 911.

Global Medical Disclaimer

Information provided on this Site is for general educational purposes only and is not tailored to the laws, medical standards, or regulatory requirements of any specific country or region. Users outside Canada should consult local healthcare providers or regulatory authorities for guidance appropriate to their jurisdiction.

5. Types of Information We May Collect

Personal Information that can be used to identify an individual (“Personal Information”). Examples of Personal Information that we may collect, use and disclose include your contact information (name, address, phone number and email address). Occasionally, we may also collect Personal Information from a third party based on your consent or as otherwise permitted by law; 

Non-Personal Information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific feature on our Site;

Technical Information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platforms, or information about your internet connection, the equipment you use to access our Site, and usage details; and

Non-personal details about your interaction with the Site, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.

6. How We Collect Personal Information

We may collect Personal Information:

Directly from you:

when you fill in forms on our Site;

when you subscribe to newsletters;

when you register for educational offerings;

when you send us emails or other communications.

Automatically:

as you use our Site, through cookies, log files, and similar technologies. (See “Cookies” below.)

From third parties and publicly available sources:

analytics providers (e.g., Google);

email service providers;

other service providers that support our Site and operations.

7. Opt-Out and Updating Your Data

You may at any time:

set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may not be accessible or may not function properly;

ask us (or third-party providers managing our lists) to stop sending you marketing messages by following the unsubscribe link in any email or by emailing [email protected].

Update or correct your Personal Information by emailing [email protected].

Opting out of marketing communications does not apply to personal data provided for other necessary purposes (such as essential service-related emails).

To ensure that the information we hold about you is accurate and up-to-date, please inform us of any changes to your Personal Information. 

We do not permit the use of this Site, our name, or our services for sending unsolicited commercial messages. Adding us or associated personnel to mailing lists without consent is prohibited under CASL.

8. How We Use Your Information

We may use the Personal Information we collected to:

provide and improve educational content and services;

respond to administrative, non-medical inquiries;

send newsletters or educational updates (with consent);

manage registrations for educational events, webinars, or programs;

analyze Site performance and user engagement;

comply with legal, regulatory, and tax obligations;

protect our rights, privacy, safety, and the integrity of the Site;

resolve disputes, troubleshoot problems, and enforce our Terms and Conditions;

in any other way we may describe when you provide the information; and

for any other purpose with your consent. 

We do not sell or rent your Personal Information.

9. Disclosure to Third Parties

We may disclose Personal Information in the following circumstances:

to our affiliates;

when required by applicable Canadian law, including to comply with a valid court order, warrant, subpoena, or as otherwise permitted under PIPEDA or PIPA. Any disclosure will be limited to the minimum amount of information necessary to comply with the legal requirement. Nothing in this Policy requires you to waive your rights under Canadian privacy or consumer protection laws;

to third parties and service providers to assist us in operating our Site and services (e.g., website hosting, IT and system administration, analytics, email delivery). These providers are permitted to process Personal Information only for authorized purposes; must protect and handle the data using appropriate safeguards in accordance with applicable Canadian privacy laws;

to our professional advisers including lawyers, accountants, auditors, and insurers where reasonably necessary;

to advertisers and advertising network that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information : about our users (for example, we may inform them that 400 women between 30 and 45 have clicked on their advertisement on a specific day). We may make use such aggregate information to help advertisers target a specific audience (for example, people in a specific location). We may make use of the Personal Information we have collected from you to enable us to display our advertiser’s advertisement to that target audience;

In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Site’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about you is among the assets transferred;

for any other purpose disclosed by us when you provide the information; and

with your consent.

10. International Data Transfers

Some Personal Information may be stored or processed outside of Canada, including in the United States and other countries.

We take reasonable steps to ensure such service providers protect Personal Information with safeguards comparable to those required under PIPA and PIPEDA. However, information stored or processed in other jurisdictions may be subject to the laws of those jurisdictions and accessible to their authorities.

By using this Site, international users consent to the transfer, processing, and storage of their information in Canada and other countries, including jurisdictions that may have different privacy protections than their own.

International Privacy Rights

Privacy rights available under the laws of jurisdictions outside Canada—such as the GDPR, UK GDPR, CCPA, and others—may not apply to your use of this Site. Your rights are governed by BC PIPA and, where applicable, Canada’s PIPEDA.

11. Third-Party Websites and Disclosures You Make to Third Parties

This Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices or policies. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

When you disclose information to third parties on the Site (or any other website) about yourself, you are subject to the privacy policies of those third parties. It is your responsibility to review their privacy policies.

12. Data Security

We have implemented reasonable technical, administrative, and physical security measures to protect your personal data from:

accidental loss

theft

unauthorized access

disclosure

use

modification

Access to personal data is limited to individuals who have a business need to know such information and who are required to keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

13. Data Retention and Anonymized Data

Except as otherwise permitted or required by applicable law or regulation, we retain Personal Information only for as long as necessary to:

fulfill the purposes outlined in this Privacy Policy;

meet legal, accounting, tax, or reporting requirements; and

protect our rights or resolve disputes.

Under some circumstances, we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. 

14. Your Rights Under Canadian Law

Under BC PIPA and, where applicable, PIPEDA, you have the right to:

request access to the Personal Information we hold about you;

request correction of inaccurate or incomplete Personal Information;

withdraw consent to certain uses of your Personal Information (where consent is the legal basis);

know how your Personal Information has been used and to whom it has been disclosed, where required by law;

challenge the accuracy and completeness of your data and have it amended as appropriate; and

file a complaint with the appropriate privacy commissioner.

To exercise any of these rights, please contact us at:
Email: [email protected]

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

information protected by solicitor-client privilege;

information that is part of a formal dispute resolution process;

information that is about another individual that would reveal their Personal Information or confidential commercial information; and

information that is prohibitively expensive to provide.

Withdrawing your consent

Where you have provided your consent to the collection, use and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at [email protected]. Please note that if you withdraw your consent, we may not be able to provide you with a particular service. We will explain the impact to you at the time to help you with your decision.